Hospital discharge transportation your care team can actually rely on.
MedBridge Transport provides hospital discharge transportation for patients of every mobility level, plus recurring rides for skilled nursing, dialysis and rehab facilities across 9 Bay Area counties. One direct line to dispatch, priority vehicle matching and multi-patient scheduling.
What is hospital discharge transportation?
Hospital discharge transportation is a non-emergency ride that takes a patient from the hospital to home, a skilled nursing facility, rehab or assisted living once the care team clears them to leave. MedBridge Transport arranges these rides with your case managers and discharge planners, using ambulatory, wheelchair or gurney vehicles matched to the patient. Dispatch is open 24/7 across 9 Bay Area counties.
Hospital discharge transportation for every team that coordinates patient transfers.
Discharge day is crowded. Beds are waiting, families are anxious and the ride home is often the last item on the list. A facility partnership gives your team one number to call and one company that already knows how you work.
Hospitals & Health Systems
Discharge rides for patients of all mobility levels. Call early on the day of discharge and dispatch will confirm the right vehicle and pickup window.
Skilled Nursing Facilities
Recurring transport for residents attending specialist visits, labs and imaging, with the same booking line every time.
Dialysis Centers
Standing schedules built around your session windows. See our dialysis transportation page for details.
Assisted Living & Memory Care
Patient, dignified rides for residents, coordinated with facility staff so families know who is picking up and when.
Discharge Planners & Case Managers
A direct line to dispatch, so a late discharge order does not turn into an hour of phone calls to find a ride.
Rehab & Outpatient Clinics
Recurring rides for physical therapy, occupational therapy and outpatient rehab, scheduled once and repeated each week.
The right vehicle for every discharge.
Mobility level decides the vehicle, so tell us at booking how the patient moves. We send a vehicle and crew that fit the order the first time.
Ambulatory
For patients who can walk, with or without a cane or walker, but should not drive or take public transit after a hospital stay. A driver provides door to door help.
Ambulatory transportWheelchair
For patients who use a wheelchair or cannot manage stairs. Our ADA compliant vehicles secure the chair, and drivers help at both ends of the trip.
Wheelchair transportationGurney & Stretcher
For bed-bound patients who must lie flat during transport but do not need medical care on the way. A trained crew handles the transfer from bed to vehicle.
Gurney and stretcher transportWhat to have ready when you book a discharge ride.
A complete request gets a fast, accurate answer. Dispatch will ask for the details below, and having them on hand usually shortens the call to a few minutes.
- Patient name and date of birth so we can match the booking to your discharge record.
- Pickup unit, room and contact including who at the nursing station will release the patient.
- Destination address and whether anyone will be there to receive the patient.
- Mobility level as ambulatory, wheelchair or gurney, plus any walker, oxygen or bariatric needs.
- Ready time so the vehicle arrives when the patient is cleared, not an hour early.
- Billing contact so documentation goes to the right person after the ride.
Everything a facility partnership takes off your plate.
Why discharge rides fail
Most missed or late discharge rides come from the same few causes: the request arrives late, the mobility level is unclear, or nobody is ready at the pickup point.
How a partnership helps
A direct line and a standard booking routine remove the guesswork. Your team gives the same details the same way each time, and we plan around them.
Where to start
Call (707) 341-2033 and tell us roughly how many patients you move each week.
From first call to a direct line, in four steps.
Setting up a facility partnership takes one conversation. After that, everything runs through your dedicated line.
Reach out to set up your account
Call or use the contact form to start a facility partnership.
We confirm your facility's needs
Typical patient volume, mobility levels, discharge times and recurring schedules.
Your team gets a direct line
Case managers and discharge planners book straight with dispatch from then on.
We handle the rest
Priority dispatch, recurring scheduling and billing coordination on every ride.
Common destinations after discharge.
Most hospital discharge transportation requests fall into a handful of routes. We coordinate all of them, including trips that cross county lines.
- Home. Door to door, with a driver who helps the patient inside and confirms someone is there to receive them.
- Skilled nursing facilities. Hospital to SNF transfers for post-acute care and short-term rehabilitation.
- Inpatient rehab. Transfers for patients continuing physical, occupational or speech therapy.
- Assisted living and memory care. Calm, unhurried rides for residents who are easily unsettled by a change in routine.
- Dialysis centers. Discharge-day rides straight to a scheduled session, then a standing schedule afterward.
- Follow-up appointments. Rides back to clinics and specialists in the days after discharge.
Serving facilities across 9 Bay Area counties.
MedBridge is based in Napa and dispatches around the clock. Choose a county to see the cities and destinations we cover there.
A local company that answers for every ride.
MedBridge Transport is owned and led by President Ray Tabuena and has operated in Napa since May 2020. The company is licensed, insured and accredited by the Better Business Bureau, where it holds an A+ rating. You can read our BBB business profile and learn more about our team.
Every driver is background checked, every vehicle meets ADA requirements, and every partner facility has a direct line to a real dispatcher, day or night. For background on how non-emergency medical transportation works in California, the Department of Health Care Services publishes a helpful Medi-Cal transportation FAQ.
Billing and payer arrangements vary by facility. Call us to talk through what your organization needs and how we can document each trip for your records.