What is a MedBridge facility partnership?

A facility partnership gives hospitals, skilled nursing facilities, dialysis centers, and rehab facilities a direct booking line, priority dispatch, and multi-patient scheduling for non-emergency medical transportation (NEMT). MedBridge coordinates discharge transport, recurring transfers, and billing documentation directly with your case managers and discharge planners โ€” available 24/7 across the Bay Area's 9 counties.

ADA Compliant Vehicles
Licensed & Insured
Available 24/7
BBB Accredited โ€” A+ Rating
Background-Checked Drivers

Built for the teams that coordinate patient transport every day.

If you're arranging rides for more than one patient, or arranging them regularly, a facility partnership takes the scrambling out of it.

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Hospitals & Health Systems

Discharge transport coordination for patients of all mobility levels, with same-day availability.

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Skilled Nursing Facilities

Recurring transport for SNF residents attending specialist visits, labs, and imaging.

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Dialysis Centers

Standing 3x/week schedules aligned to your center's session windows, with reliable pickup and return.

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Assisted Living & Memory Care

Patient and dignified transport for residents, coordinated with familiar drivers and facility staff.

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Discharge Planners & Case Managers

A direct line to dispatch โ€” no scrambling to arrange last-minute transport before a discharge.

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Rehab & Outpatient Clinics

Recurring transport for physical therapy, occupational therapy, and outpatient rehab visits.

Everything a facility partnership takes off your plate.

Direct booking line
A dedicated number for case managers and discharge planners โ€” skip the general booking queue.
Multi-patient & recurring scheduling
Coordinate transport for several patients at once, including standing weekly schedules.
Priority dispatch
Facility-contracted clients get priority vehicle matching for time-sensitive discharges.
Billing & documentation support
Consolidated billing and transport documentation to keep your records straightforward.
Healthcare staff coordinating patient discharge transportation in a hospital hallway

From first call to a direct line, in four steps.

Setting up a facility partnership takes one conversation โ€” everything after that runs through your dedicated line.

1

Reach out to set up your account

Call or fill out our contact form to start a facility partnership.

2

We confirm your facility's needs

Typical patient volume, mobility levels, and scheduling patterns.

3

Your team gets a direct line

Case managers and discharge planners book directly with dispatch going forward.

4

We handle the rest

Priority dispatch, recurring scheduling, and billing coordination on every ride.

Facility partner testimonial

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"As a discharge planner, I've worked with a lot of NEMT providers. MedBridge is the one I actually trust to show up on time with the right vehicle. Our social work team relies on them weekly."

James T. โ€” Discharge Planner ยท San Francisco Medical Center

Frequently asked questions.

Call (707) 341-2033 or submit our contact form. We'll set up your facility account, confirm your typical patient volume and scheduling needs, and get your team a direct booking line.
Yes. Facility partners can coordinate multi-patient scheduling and standing recurring transport through their dedicated booking line.
Yes. Facility-contracted clients receive priority vehicle matching so time-sensitive discharges don't get stuck waiting on general dispatch.
Yes. We provide consolidated billing and transport documentation for facility records โ€” call to discuss the specific setup for your organization.
MedBridge serves hospitals, skilled nursing facilities, dialysis centers, assisted living and memory care communities, and rehab clinics across the Bay Area's 9 counties. Call (707) 341-2033 to confirm coverage for your specific location.

Ready to become a facility partner?

Call our dispatch team any time, day or night โ€” we'll set up your account and direct booking line.

(707) 341-2033
(707) 341-2033